ISO 9001:2000 Solution

Meeting Governance, Risk & Compliance management requirements, by supporting regulatory, legislative and best practice demands.
Achieving continuous business improvement through consistency, efficiency and accountability

Meeting your customers’ demands for quality standards
The ability to prove your business is complying with quality standards such as ISO 9001:2000 has become imperative. Many customers will only do business with those suppliers who can demonstrate compliance. At the same time, an increasing number of suppliers are faced with regular customer audits that can be even more stringent than the standards regulations.

The quality challenges
Whether you’re just starting out on the road to standards compliance, or you’ve already implemented manual or partly automated systems, you’ll be facing challenges across the business.

You may be starting from scratch, or may already have a manual system in place, and be concerned at the cost and complexity of tracking and documenting quality procedures. Perhaps you already have electronic systems that are working effectively, but cannot scale across the enterprise, depriving your business of real benefit.

At every level of your organization, directors and staff are likely to have concerns about how you manage compliance today.

Senior management challenges

Compliance with quality standards can incur great expense in terms of administrative overheads and reduced productivity, without producing any obvious return to the business. Increasingly, senior managers are looking for a better way to manage compliance so that cost is reduced, while benefits - such as greater competitiveness and business improvement - are increased.
Senior managers must ensure that processes across the company, from financials through ERP to supply chain systems, provide the levels of accountability demanded in law, and to a strict deadline.

Functional management challenges

For many managers across the enterprise, the key concerns in quality management are lack of controls and poor visibility of processes and information management. Dealing with the administrative side of paper-based compliance is time-consuming, often complex, and error-prone. Vital data is held in spreadsheets, databases, emails and other documents in isolated pockets across the organization. Even where quality monitoring is working satisfactorily, any change in ISO or customer requirements can be difficult to implement in inflexible systems.

User challenges

Users need to know which processes to use when, and where to find the information they need. Focusing time and effort on quality administration is unproductive to the business, and frustrating for the user. While users are in the front line of quality management, their input to the improvement process is often unheard.

IT challenges

From the IT perspective, concerns about introducing new solutions revolve around proof of its success, support from the technology vendor, scalability, ease of integration where necessary, flexibility and ease of learning and use.

The need for change
An effective solution to many of these issues will help an enterprise achieve compliance by automating the quality standards compliance process.

A better solution will go beyond mere compliance to enable the enterprise to increase profitability through continual business improvement. It will help to win business and improve customer retention, by demonstrating a clear ability to manage the customer’s business effectively. It will help to drive down the cost of achieving accreditation and passing audits, while improving productivity.

To achieve greatest return, the solution must prove its value fast, smoothing the way to cultural change without causing disruption to the business. The Achiever Plus ISO 9000:2000 Solution from Achiever Business Solutions answers these requirements.

Achiever Plus goes beyond simply managing documents more effectively. While Achiever Plus enables organizations to automate costly and time-consuming manual processes, it also offers the opportunity to reassess and redesign processes and procedures in line with business objectives. At the same time, by highlighting potential issues before they arise, Achiever Plus enables companies to become proactive rather than reactive in dealing with compliance issues.

Your total solution
Achiever Plus is a flexible, modular solution, designed to help you to meet ISO requirements across the enterprise. Each module addresses key compliance issues.

Module	Supporting BS EN ISO 9001:2000 compliance
Document Management	Managing the creation, review, approval and distribution of documents such as policies, procedures, process maps and reports Documenting the Quality Management System Process mapping using Visio flow charts Preventing unintended use of incorrect documents Automated document protection and retention rules Enterprise-wide involvement in the change process
Audit and Corrective Action Management	Preparing and maintaining audit checklists for procedures, processes, departments etc Creating audit profiles for any area or process, detailing the frequency and responsibilities of the audit Creating and progressing audit reports, including electronic sign-off by the Auditor and Auditee Creating and managing non-conformances and corrective actions associated with audits
Issue Management	Enabling employees to report non-conformities and potential improvements Managing any associated remedial and corrective actions Analysis of data for identifying opportunities for preventive action
Competence and Training Records Management	Automatically identifying the required competencies for new employees based on documented job descriptions Maintaining records of education, training, skills and experience Tracking the acknowledgement of changes to documented processes for inclusion in employee training history
Meetings Management	Plan and arrange all aspects of management reviews and other meetings Managing resulting actions Formal sign-off of meetings where required Achieving transparency of management meetings and resulting actions
Equipment Management	Ensure that monitoring and measurement devices are calibrated, inspected and maintained Contact Management Demonstrating effective communications with customers and suppliers, including email shots Managing customer feedback including complaints and satisfaction surveys Recording results of supplier evaluations and management of approved supplier list
Graphical Reporting	Analysis of data within Achiever Plus to enable appropriate preventive action and reporting to be completed

Benefits of Achiever Plus
The Achiever Plus ISO 9001:2000 solution is a modular and flexible management system designed specifically to address the needs of businesses aiming for standards compliance and business improvement. Achiever Plus helps organisations achieve consistency in the management of information, through the more efficient use of resources and application of systems, and the opportunity to introduce accountability, to ensure that any issues that arise are resolved and do not reoccur.

Achiever Plus:

Delivers consistency, efficiency and accountability
Reduces administration through the use of automation
Demonstrably satisfies legal requirements for due diligence
Enables transparency across business data and processes
Provides advanced controls for managers
Has the flexibility to track requirements and changes in the business and evolve with them
Can be implemented in just weeks, at low cost and low risk